Refund Policy
At Top of the Stack, we're committed to delivering real, meaningful results beyond just a polished document. Our work is rooted in honest, hiring-side insight, and we hold ourselves to a high standard because we know what's at stake for the professionals we work with.
Our Satisfaction Commitment
We stand behind everything we do. If you feel our work hasn't meaningfully strengthened your candidate profile and positioning, we want to hear about it. Our first priority is always to make it right, whether that means revisiting the work, additional rounds of feedback, or a deeper conversation about where things fell short.
Refund Eligibility
Refund requests are considered on a case-by-case basis and must be submitted within 14 days of delivery. To be eligible, clients must have actively engaged in the process, including providing the information, feedback, and context we need to do our best work. Refunds are not available once final deliverables have been approved by the client or after the engagement has been fully completed. View our Terms & Conditions for more.
How to Reach Us
If something isn't right, we don't want you to sit on it. Reach out to us directly at info@topofthestack.ai or through our Contact page and we'll get back to you promptly.